How to apply
If you do not have access to your own computer, you can:
- Ask family, friends or neighbours to help you make an online claim or
- Ask your support worker or any other agency you are working with to help you make an online claim and/or help you to improve your IT skills.
- If you cannot apply online, you can ring our contact centre on 0151 443 3200, and one of our advisors will take your application over the phone. Lines are open Monday, Tuesday, Thursday and Friday 9am - 5pm and Wednesday 9am - 4pm.
Applications received after 3pm will be dealt with on the next working day.
You will be informed of our decision by email or text message as soon as possible.
If you do not have your own email address, you can ask us to email the decision to somebody else who may be helping you, but you need to agree this with them. In exceptional circumstances, we can send it to you by first-class post. You can tell us this when you complete your application.
If we cannot help you, we will do our best to signpost you to somewhere we think can help. Alternatively, use this link to find out more about the other financial advice and support available to you.