After you apply
Please be aware it can take up to 24 hours to receive your voucher.
Our scheme issues vouchers through the Fuel Bank Foundation and Paypoint. Which voucher you receive will depend on your circumstances.
Your decision notice will tell you who to contact if you do not receive the voucher.
Awards through the Fuel Bank Foundation
It can take up to 24 hours for you to receive your voucher after it has been requested by us.
Fuel Bank vouchers can be redeemed at Paypoint or Payzone venues.
Find your nearest Paypoint venue
Find your nearest PayZone venue
If you have been awarded a voucher but have not received it you should contact the Fuel Bank directly on 0300 1237 597 or email. They are available Monday to Friday 9am – 5pm, excluding Bank Holidays.
Awards through Paypoint
Paypoint vouchers can be redeemed at Paypoint venues only.
Find your nearest Paypoint venue
If you have not received your voucher within 24 hours please email or ring our contact centre on 0151 443 3200.